If you would like to make a complaint:
Your patronage is important to us. In the event that you are displeased with any of our products or services, kindly make this known to us by sending an email to us at firstname.lastname@example.org. We take all complaints seriously and record all complaints and try to resolve them as soon as possible. When we receive your complaint, we will provide you with a written acknowledgement within 3 business days starting from the day after the complaint was received (business days are Mon-Fri excluding United Kingdom Bank holidays).
If 8 weeks from the date of your complaint has past and you have not received a final response from us, or you are dissatisfied with the final response you have received, you have the right to refer your complaint to the Financial Ombudsman Service (FOS), free of charge, within 6 months of the date of our final letter to you.
You can contact The Financial Ombudsman as follows:
By Post: The Financial Ombudsman Service, Exchange Tower London E14 9SR
Phone: 0800 023 4567 or 0300 123 9 123
You may also access the FOS Consumer Leaflet here